From Digital Maturity to Operational Success: Client Success Story

From Digital Maturity to Operational Success: Client Success Story

Sudima Hotels wanted to make their service better. They used technology to help. They worked with Cooperative Computing to fix some problems. They didn’t have a good way to use data before. They also had issues with how they ran things.

Sudima wanted to improve how they work and manage data. They aimed to meet what customers now expect. With Cooperative Computing, Sudima started to change how they use technology.

Let’s see how Sudima Hotels improved and what steps they took.

The Roadmap of Cooperative Computing’s Digital Maturity Experience 

Our special program helps Sudima make the most of new technology. We know Sudima’s unique needs and goals. Cooperative Computing helped them step by step. This made sure Sudima did well with technology in a smart way.

The program starts with a kickoff. This begins the whole process. After that, it goes through three phases. Each phase matches what Sudima wants to achieve.

Digital Maturity Experience Kickoff 

To start Sudima’s journey with technology, there was a first meeting. Cooperative Computing showed them how the digital program (DMX) works. They talked about how it can help Sudima. This meeting was to share how DMX can change Sudima for the better.

After this, they sent out a plan document (DMX Scope of Work) to look over and sign. This paper explained what each side would do. Signing it meant the journey officially began.

Next, they made a detailed plan (DMX Project Brief). It showed what Sudima should expect. They then had a big meeting (kick-off) where they shared a presentation about the DMX steps. Everyone involved got to see what was coming.

They recorded this big meeting. This way, anyone who missed it could watch later. It helped keep everyone informed.

Digital Maturity Assessment 

In this step, Cooperative Computing worked to fully understand Sudima’s digital situation. They looked at the company’s people, how it operates, the technology it uses, and the main problems it faces. They aimed to get a clear picture of Sudima’s current digital setup and challenges. This would help them plan how to improve.

Cooperative Computing listed all the technology and systems Sudima uses, along with their costs. They also made diagrams to show how different parts of the business work. They pointed out key issues, like not having a single plan for using data, not running things smoothly, and not keeping track of guest information well.

They put all this information into a report (DMA Report). This report also talked about goals like making guest experiences better, improving how the company works, making decisions based on data, growing income, and being more efficient.

Understanding what Sudima wanted was crucial. They focused on what Sudima needed, like better data dashboards, managing data well, and keeping track of guest information.

After finishing the report, they talked to Sudima to get their thoughts. Then, they made presentations for the teams that run things and make decisions at Sudima.

All the crucial processes involved in the DMA are visualized below: 


Digital Maturity Strategy 

Cooperative Computing started planning how to improve Sudima’s technology use. They first looked at how things were at Sudima right now. They made a diagram showing Sudima’s current work flow and another diagram for the technology they use. These diagrams showed what parts of Sudima’s system needed work.


Then, we imagined what a better future for Sudima would look like. They made a new diagram for how work should flow smoothly and another for the tech setup Sudima should have. These future diagrams showed how to make things better at Sudima, like organizing work better, improving methods, tracking performance, and managing data better.


Next, we brought everything together to make a joint plan. This plan included all the problems they found and the goals for fixing them. They showed this plan to Sudima and asked for their thoughts.

Milestone 1 – Data-Driven Decisions   

Cooperative Computing set up a strong data system for Sudima. This system brought all the data together in one place. It included a central data storage, advanced analysis tools, and easy-to-use dashboards made just for Sudima’s needs.

The dashboards showed important measures (KPIs) in a clear way. They were easy to use and change, helping everyone make smart decisions. With real-time data, Sudima could quickly see trends and find valuable insights.

Milestone 2 – Revenue Growth   

Cooperative Computing looked closely at what Sudima’s guests liked and did. This helped Sudima offer special services that guests wanted. They improved their prices, made focused marketing, and found new ways to earn more money. This made guests feel valued and helped Sudima stand out, leading to more guests coming back and helping the hotel grow.

Milestone 3 – Become Operationally Efficient   

Cooperative Computing helped Sudima make their work processes better and faster. They used technology to do routine jobs automatically. This saved a lot of time and effort.

They also trained the staff to use the new technology. This made sure the staff could do their jobs well in this updated setup.

After sharing these plans, Sudima agreed on what to do next. This marked the end of this phase. The whole plan is shown in a diagram.


Digital Maturity Execution 

Once all the objectives were defined and the processes to achieve them were agreed upon, a Joint Strategy Workshop was conducted to align all the stakeholders on priority initiatives that were then subsequently documented in the SoW for optimal project management. 

Then, the SoW that offered a clear breakdown of the execution plan, cost estimates, and timelines of the core initiatives was presented for signature. Once signed, Cooperative Computing mobilized a skilled and dedicated team consisting of a Program Manager for smooth execution along with other skilled resources that held a range of expertise necessary to handle each part of the project. 

Ultimately, all the initiatives as part of the digital maturity strategy were executed for the desired outcomes. The entire digital maturity execution plan is listed below: 


As a result of this digital maturity experience, Cooperative Computing helped Sudima with: 

Boost in Revenue Growth 

By developing tailored services and marketing strategies that were based on well-researched guest profiles and their preferences, Cooperative Computing helped Sudima optimize pricing strategies and steered them towards new revenue streams. 

Seamless Data Management 

With the implementation of an enterprise data solution that streamlined the data processes and offered a centralized data source, Sudima leveraged the power of informed decision-making that led to an improvement in the entire business process. 

Increase in Operational Efficiency 

Cooperative Computing empowered Sudima by automating manual tasks thereby optimizing operational processes. This improved resource management and enabled Sudima to provide more personalized guest experiences. 

If you want to uncover your brand’s true potential and lead the industry you work in, get in touch with Cooperative Computing to digitalize your business and gain a competitive edge.