As with many global organizations heavily dependent on supply chain, Comvita’s industry had global shifts in demand which expedited their need for an effective digital solution. They had envisioned a digital overhaul of their honey distribution process to meet global demand and expansion needs for years yet were unable to execute on it themselves. They engaged Cooperative Computing to help address some of the demands summarized below.
Key Issues to Solve:
- Lack of Data-Driven Decisions
For decades, they had successfully grown their business. However, they reached a bottleneck ultimately due to their inability to make data-driven decisions. Instead, they were making less educated guesses, and sometimes, no decision at all.
- Non-Integrated Legacy Systems
While they had many stable, reliable systems implemented over the years, these systems were not well-integrated and did not talk well with one another. In addition, several of them were outdated lacking key capabilities to enable hyper personalization and automation.
- Operational Friction
Because of some of these non-integrated systems and processes, operational friction was beginning to impact employee performance and morale. This had begun having a negative impact on the organization’s performance and ability to get and keep top talent.
- Inefficient Processes
Although their team worked hard and was very committed to success, these operational challenges led to far too many inefficient processes being developed over time. This led to extra work in many cases and often had a negative impact on performance.
When Comvita engaged Cooperative Computing to help solve these issues, they expressed interest in a single digital platform to help them become digitally enabled helping them accelerate into the automated economy. The following is how Cooperative Computing helped them get there.
First, Cooperative Computing facilitated a Digital Maturity Experience with Comvita’s leadership team to assess and better understand the key issues and the impacts they were having on the business, align on a joint strategy to help them reach digital enablement, and an execution plan to get them get there.
Second, Cooperative Computing architected a personalized digital platform capable of allowing Comvita to integrate with all areas of their business in real-time including branding and marketing, sales and commerce, operations and fulfilment, customer engagement, and delivery management. This platform allowed them to scale their growth in ways the non-integrate legacy systems had restricted them.
And last, Cooperative Computing helped Comvita redesign and implement their Enterprise Resource Planning (ERP) system. While their ERP system was best in class, the prior implementation was not effective. And thus, it did not help them resolve the issues mentioned above.
By helping in these areas, Comvita was able to become digitally enabled growing their business and accelerating into the automated economy.
Voice of Clients – Commending Our Exceptional Delivery
Source: Comvita
We had been struggling with our system for years, facing limitations and high costs hindering our growth. That’s when we approached Cooperative Computing after being referred by our marketing partner. From the beginning, Cooperative Computing’s technical expertise and dedication helped as they took the time to thoroughly understand our requirements and challenges.
With the website, our clients now have a seamless and intuitive experience while accessing our services, which has improved our brand perception and client satisfaction. The admin panel has been a game-changer for us, providing us with complete control over the platform to efficiently manage different aspects of our business.
The team flawlessly handled the complex database migration ensuring our data remained intact during the transition. This level of professionalism gave us confidence and made the entire process stress-free. Thank you for empowering our brand and enabling our business expansion!”
In summary, Cooperative Computing helped Comvita achieve the following results.
- Improve Brand Perception & Client Experience (CX)
The visually appealing and user-friendly web platform made it easier for clients to access the client’s services, resulting in a more positive perception of the brand while improved experience enhanced client satisfaction.
- Enhanced Business Reach
Platform scalability and robustness have enabled Comvita to handle increased traffic and accommodate a growing number of users opening new opportunities for business growth and expansion.
- Operational & Financial Efficiencies
Cooperative Computing helped streamline operations, enabling efficient management of user accounts, content, analytics, and other administrative tasks which had been every complex and manual in the past. By automating and optimizing workflows, it reduced manual effort, increased productivity, and minimized errors.
These outcomes positioned Comvita for accelerated growth, increased client satisfaction, and improved profitability.
Ready to embark on your digital journey? Cooperative Computing is already helping great enterprises achieve exponential growth through digitalization. Reach out for personalized consultation and further information. Let’s shape your digital future together.
