Most businesses don’t begin with a clear vision of the goal in mind. Instead, they take a “point solution” approach to solve business problems. As a result of this way of thinking, a poor user experience is almost always the result.
In practice, this paradigm does not function and can lead to constant frustration from users, massive amounts of wasted time, and a lack of visibility for executives.
In order to avoid this, firms must examine their service delivery channels and the effectiveness of those channels, as well as the metrics that are most important to the company and whether or not they track the completion of the entire process from beginning to end. This means service delivery is a critical pillar for business success especially in the competitive digital era.
The Importance of Service Delivery
Businesses have been struggling with service delivery for quite some time. Employees, customers, vendors, and company leaders demand digital needs be met faster than IT can typically supply due to the rapid adoption of digital technologies and the emphasis on response.
Due to the importance of these new technologies, IT leaders must increase service delivery speed and efficiency to keep businesses moving forward.
After years of speculation and development, the IT industry has finally arrived at the stage where best practices and benefits of ITaaS implementation have been established, making moving to this model even more appealing to large-scale.
Every IT business should take the following five actions to transform IT service delivery:
- 1. Promoting Self-Service
- 2. Faster Integration & Optimization
- 3. Developing Policy & Controls
- 4. Providing Seamless Delivery
- 5. Plan for Day-2 And Beyond
Control and agility may be improved simultaneously by integrating all available tools and technology in a way that takes into account the people and process issues that come with modernization. Take a deeper look at each of these five steps to see how you can design your ITaaS delivery strategy more efficiently.
1. Promoting Self-Service
There will never be room for digital innovation if an IT organization cannot stay ahead of service requests. For this reason, encouraging end-user self-service is essential. To free up IT resources for long-term digital transformation initiatives, cutting through the clutter and making it easy for employees to find the answers they need will free up IT resources for making it accessible to business-critical apps, bouncing up a new virtual machine (VM) or cloud resources.
2. Faster Integration & Optimization
The majority of businesses use a variety of platforms and clouds, and new ones are constantly being developed. When optimizing your environment for efficiency, third-party integration software is a game-changer. To reap the full benefits of AI, deep learning, and automation, IT must-see and integrate throughout the network to reap the benefits of these technologies.
3. Developing Policy & Controls
Effective role-based access control is third on the list (RBAC). With RBAC, you can effectively control user access, enable self-service and automation while also assuring security, regardless of your governance type.
4. Providing Seamless Delivery
Many IT companies have set themselves to accelerate the time to market for their products. However, if the delivery and implementation process does not also speed up, rushing the creation of software is useless. IT firms can create a streamlined delivery path by integrating development and implementation.
Amazon’s whole business model revolves around delivering awesome service. As per Jeff Bezos, “If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.”
5. Plan for Day-2 And Beyond
Day-2 operations management will be easier with the help of automation. As a result of the foregoing tactics, IT service delivery can be hastened, but it’s also important to integrate lifecycle management. IT leaders are generally tasked with delivering new apps or services as rapidly as possible, but IT’s role doesn’t end there. To avoid future blockages, your long-term plan for IT service delivery must include a lifecycle, including monitoring, logging, and data management, from the moment a new technology enters your organization.
What’s next?
The customer of today considers service delivery as a vital part of customer experience. So, the future of businesses that succeed massively resides in those who are able to provide extraordinary service. Cooperative Computing can help you in providing unbending service to your customers. Let’s chat over email.
