Service Desk Engineer L1

Cooperative Computing (CC): We accelerate growth minded companies into the automated economy.

The business market is in rapid change, with consumer behavior placing significantly high expectations on businesses at every phase in the client experience. Each day, we experience a company dramatically shifting “industry norms” and in many cases, removing historical market leaders from their market leading position. These elements create extraordinary opportunities for our team members to excel.

CC delivers superior client experiences as the premier digital enabler of growth minded enterprises enabling their rapid growth and ensuring their sustainable and smooth transition into the Automated Economy.

Our team is passionate about delivering client value and is fanatical in how we go about ensuring we deliver extraordinary business results for our clients. We are committed to growing as individuals first, becoming the best version of ourselves in who we have been created to be. We take responsibility in our thoughts and actions, know our purpose and our end in mind, and put these first in our lives.

The Role:

To advance our mission of inspiring greatness and transforming the lives of others, our L1 Support Engineer will be responsible for providing technical assistance and support to end-users and clients for various software applications and IT infrastructure. Your role involves diagnosing and troubleshooting issues, resolving technical problems, and ensuring timely resolution of support tickets. You will collaborate with cross-functional teams to escalate complex issues and ensure seamless operations across applications, cloud infrastructure, physical network, and security domains. Your strong technical skills, emotional intelligence, and excellent communication will be essential in delivering high-quality support to users and maintaining a high level of customer satisfaction.

Capabilities (Key Behaviors):

The L1 Support Engineer is expected to have:


By leveraging these capabilities, the L1 Support Engineer will aim to achieve:

Think you might be the perfect fit?

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