IT Support Analyst

Cooperative Computing (CC):  We accelerate growth minded companies into the automated economy.

The business market is in rapid change, with consumer behavior placing significantly high expectations on businesses at every phase in the client experience.  Each day, we experience a company dramatically shifting “industry norms” and in many cases, removing historical market leaders from their market leading position.  These elements create extraordinary opportunities for our team members to excel.

CC delivers superior client experiences as the premier digital enabler of growth minded enterprises enabling their rapid growth and ensuring their sustainable and smooth transition into the Automated Economy.

Our team is passionate in delivering client value and is fanatical in how we go about ensuring we deliver extraordinary business results for our clients.  We are committed to growing as individuals first, becoming the best version of ourselves in who we have been created to be.  We take responsibility in our thoughts and actions, know our purpose and our end in mind and put these first in our lives.

• Be Fanatical and Passionate Delivering Superior Client Experiences - It’s who we are!
• Growth is Contagious - I grow, You grow, We all grow!
• Be Innovative - Looking at tomorrow today. We live outside our comfort zone; we ask difficult questions of ourselves; we take risks, and we are fearless to experiment and lead the way forward
• Show Empathy & Be Honest - Every single word spoken, or action performed for our Customers, Team Members, Partners & Stakeholders will be filled with kindness, candor and honesty
• High Performance - It’s not for everyone - Our culture is our team members. We make the lives of our fellow team members better by first recognizing “I” am a team member first. We measure our progress constantly to be a better version of ourselves with every new day

The Role:

Our mission is to inspire greatness and transform lives, and our IT Support Analyst is central to this vision. You'll spearhead our digital transition by optimizing the use of key business tools, Office365 and NetSuite Financials. Starting with Office365 support, you'll dive deep into research, offer hands-on training, and seamlessly transition to NetSuite Financials. Your curiosity, problem-solving skills, and proactive mindset will drive our tech-forward momentum. Join us on this transformative digital journey.

Capabilities (Key Behaviors):

• We're looking for individuals who are eager to learn and explore new areas of technology. Your innate sense of curiosity will drive you to delve deeper into how systems work and to continually seek out new knowledge and skills.
• In our diverse and collaborative environment, understanding and managing both your emotions and those of others is crucial. A high EQ will help you build strong relationships with teammates, technical partners, and other stakeholders.
• Strong verbal and written communication skills in English are essential. This ensures clear understanding and effective interaction with global team members and technical partners.
• A degree in Computer Science or a related field.
• Fresh to 1-2 years. Don't worry if you're just starting out; we value potential and eagerness to learn!

Results:

• Kickstart your journey by supporting our global team members with Office365. It's the first step to understanding the landscape of business tools.
• Curiosity is your best friend! Dive deep into researching best practices and gather insights that will propel our organization forward. Unearth data, analyze it, and showcase your findings.
• Embrace growth with hands-on training sessions. Grasp the core features of our tools and be the go-to person for insights and know-how.
• Network with our technical partners. It's more than just a working relationship; it's about building bridges and gathering invaluable insights.
• Gradually, venture into Netsuite Financials. Work side by side with our IT team, aligning the tool's capabilities with what our organization dreams of achieving.
• Collaborate, offer support, and integrate these tools, ensuring we're always a step ahead.
• As you grow, tackle challenges, troubleshoot issues, and ensure we're running at our best.